Crisis Communications

When the unexpected happens or a misstep taken, however minor, a crisis may emerge that can threaten a company’s or an organization’s good name and harm its business. At that point, swift and intelligent action is needed. We offer our clients the seasoned confidence that we can become an essential part of the solutions team, serving as coaches for next steps.

We are frequently called on to bring our unflappable experience to clients in litigation or companies troubled by consumer backlash that can escalate. In many instances, crisis events provide a company with the opportunity to truly shine and to recover from setbacks, even self-inflicted wounds. We have learned again and again that how a company or an organization manages a controversial issue or setback is key to the media’s and the public’s initial judgment and long term response to the company.